Patient Information

Office Hours

Mon—Fri : 9.00 am—11.00pm

Sat & Sun: 9.00 am—8.00pm

(Subject to change)

Cancellations:

If you cannot attend an appointment you have booked we require a minimum 8 hours notice to allow us time to contact other patients who are waiting to see a doctor. Otherwise we may charge a cancellation fee of $12.00.

Consultations available from:

9.00 am daily   –  Phones open from 8.30am

After Hours healthcare services are provided through:

GP CONNECT  8130 3333

 

APPOINTMENTS BULK BILLED

(Gaps apply for some procedures)

URGENT APPOINTMENTS: Provision is made for urgent appointments and they will always be given priority.  If you need urgent assistance please let the receptionist know.

 

APPOINTMENTS: Consultations normally last 10-15 minutes however, if you need a longer appointment time, please advise the receptionist when making your appointment.

If your family member requires an interpreter service, we can organize this for you. Please let us know when you make your appointment.

 

CANCELLED APPOINTMENTS: If you are unable to keep your appointment, please let us know as soon as possible so that we can make the appointment available to someone else.

 

WAITING TIME: It can be difficult to always run to time and delays are sometimes unavoidable.  If the doctor is behind schedule, the receptionist will inform you upon your arrival to the clinic.

 

HOME VISITS: At GP’s discretion where safe and reasonable our practice may make visits to regular practice patients in their homes, aged or residential care facilities.

 

TELEPHONE ACCESS: GP’s in this practice may be contacted during normal opening hours.  If the GP is with a patient, a message will be taken and given to the GP. We do not communicate via SMS or email.

 

RESULTSIt is the policy of this practice for all patients to return to see their doctor for all test results.  Please make an appointment after your test has been performed.

 

RECALLS / REMINDERS: Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system.  We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be a part of this system please let your doctor or receptionist know.

REFERRALS / SICK CERTIFICATES /

PRESCRIPTIONS:

Patients need to make an appointment to see a doctor for any of the above.

 

FEES AND ACCOUNTSThe Blackwood Family Medical Centre is a bulk billing practice for those with a current Medicare Card.

Gap payments are incurred for some procedures, and Skin Cancer screening. Please speak to your doctor or one of our receptionists for more details.

 

INFECTION CONTROLThe Blackwood Family Medical Centre follows the guidelines recommended by the Australian Medical Association and the Royal Australian College of General Practitioners regarding infection control and sterilizing techniques.

 

PATIENT FEEDBACKOur practice operates according to the Australian Medical Association Code of Ethics.  From time to time we may ask you to complete a confidential questionnaire giving your thoughts on the clinic and the services we offer.  If you feel that improvements can be made, we are keen to hear your suggestions.  While we believe that problems are best handled within the practice, you may choose to address your concerns to:

 

Health and Community Services Complaints Commissioner (HCSCC)

P O Box 199

Rundle Mall SA 5000

Ph 8226 8666   – or         Toll Free 1800 232 007

 

PRIVACY:

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

We abide by the 10 National Privacy Principles available at www.privacy.gov.au/health/index.html

 

SMOKING:

This practice has a no smoking policy.